Frequently Asked Questions

Simply browse our perfumes, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information. Once your order is placed, you'll receive a confirmation email with your order details.

You can modify or cancel your order within 1 hour of placing it. After that, the order enters processing and cannot be changed. To request a modification or cancellation, please contact our customer service immediately.

Once your order is shipped, you'll receive an email with a tracking number and link. You can also track your order by logging into your account and visiting the "My Orders" section.

We offer Standard Delivery (5-7 business days), Express Delivery (2-3 business days), Same Day Delivery in select cities, and Free Shipping on orders above $100.

Yes, we ship worldwide to most countries. International shipping rates apply depending on destination.

We offer a 7-day return policy for most perfumes. Items must be unused, in original packaging, and accompanied by proof of purchase. Some items like software, customized perfumes, and gift cards are non-returnable.

Contact us at returns@maisonelizabeth.co or call +1 (317) 622-8770 with your order number and reason for return. We'll send you a Return Authorization (RA) number within 24-48 hours.

We accept Debit/Credit Cards, Bank Transfer, USSD Payment, Payment on Delivery (selected locations), and Maison Elizabeth Store Credit.

Yes! All transactions are encrypted using SSL technology. We use trusted payment processors and never store your complete credit card information on our servers.

You can browse without an account, but you'll need to create one to make a purchase. Having an account allows you to track orders, save wishlists, and receive exclusive offers.

Click "Login" in the top right corner, then "Forgot Password?", enter your email address, check your email for reset instructions, and create a new password.