Refund Policy

1. Return Period

We offer a 7-day return policy for most perfumes. This means you have 7 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase
• Not listed in the non-returnable items section below

2.1 Non-Returnable Items

The following items cannot be returned:

• Software that has been opened or activated
• Customized or personalized products
• Items marked as "Final Sale"
• Gift cards
• Downloadable products
• Items damaged due to misuse or negligence

3. Return Process

4. Refund Options

We offer the following refund options:

5. Refund Amounts

The refund amount depends on the reason for return:

• Defective/Damaged Item: Full refund including shipping costs
• Wrong Item Sent: Full refund including shipping costs
• Changed Mind: Product cost only (shipping costs non-refundable)
• Item Not As Described: Full refund including shipping costs

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately (within 24 hours of delivery)
• Provide photos of the damage or defect
• Keep all original packaging
• We will arrange for pickup at no extra cost

7. Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again (it may take 5-10 business days)
• Contact your credit card company
• Contact your bank (there may be processing time)
• If all else fails, contact us at refunds@maisonelizabeth.co

8. Shipping Costs for Returns

9. Warranty Claims

For warranty claims beyond the return period:

• Most products come with manufacturer warranty (check product documentation)
• Contact us for warranty assistance
• We'll help coordinate with the manufacturer
• Extended warranty options available for purchase

10. Contact Us

For questions about returns and refunds, please contact us: